Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Book an appointment through our website, phone, or WhatsApp
• Fill out patient intake or medical history forms
• Subscribe to our newsletter or marketing communications
• Contact us with enquiries or feedback
• Visit our clinic for treatment

This may include your name, phone number, email address, date of birth, medical history, dental records, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Provide dental treatment and manage your patient records
• Schedule, confirm, and remind you of appointments
• Communicate with you about your treatment and care
• Process payments and insurance claims
• Comply with legal and regulatory requirements
• Improve our services and patient experience (anonymised data only)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encrypted digital storage for all electronic patient records
• Restricted access to patient data on a need-to-know basis
• Secure disposal of physical records when no longer required
• Regular staff training on data protection and confidentiality

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

4. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. These help us understand which pages are most visited and how users navigate our site.

You can choose to disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Third-Party Services

We may use trusted third-party service providers to help us operate our business and website, such as:

• Appointment scheduling and clinic management software
• Payment processing and billing partners
• Website hosting and analytics providers

These providers are contractually bound to use your information only for the specific services they perform on our behalf and to maintain its confidentiality.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Object to or restrict certain processing of your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Retention of Records

We retain patient records for as long as necessary to fulfil the purposes for which they were collected, including for legal, accounting, or regulatory requirements. Dental records are typically retained for a minimum period as prescribed by professional and regulatory guidelines.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: